Cisco WebEx Support Center

CHAT WITH SALES

1 866-863-3911

View and control remote
desktops to provide instant,
personalized support.

As low as

$99

per month

SPECIAL OFFER

Buy it today!
Call 1 866-863-3911

Try WebEx Remote Support for free!

Support customers or internal users no matter where they are, and reduce costs at the same time. Start an online session instantly and bring in the resources you need to solve problems — on first contact.

See WebEx Remote Support in action: Quick Tour
Learn more: WebEx Remote Support (PDF)

• Unlimited support sessions
• Up to 5 participants per session
• Works across firewalls, and with all major platforms
  and browsers
• Inbound and outbound support requests
• Web-based Automated Call Distribution (WebACD) routing and queue management
• Localization for 11 languages
• Integrated high-quality video (360p)
• Integrated voice conferencing (additional charge)

Better support, faster resolution

• Use WebACD to direct users to the right specialist.
• Meet face-to-face in high-quality, full-screen video sessions.
• Observe and troubleshoot software and systems in real time along with the customer.
• Reboot and reconnect without losing session continuity, even in safe mode.

Increase efficiency and reduce costs

• Minimize on-site service calls.
• Troubleshoot and diagnose problems quickly.
• Chat with other reps or bring in experts to increase first-contact resolution.
• Support 5 users per rep with a multi-session interface.

Easy to use — for your reps and customers

Boost rep productivity and improve your customers’ support experience with convenient sessions and faster, easier problem resolution.

• Enable users to start a support session with the click of a button on your website, within your product, or in an email signature.
• Use the chat-phrase library for faster responses and scripted calls.

• Install software patches instantly with drag-and-drop file transfer.
• Collect system information with one click — and save it for future reference.

Simplify support management

WebEx Support Center is delivered through the Cisco WebEx Cloud — a highly available platform with unmatched performance. There’s no complicated software to install or costly hardware to purchase, and the Cisco WebEx Cloud ensures the highest grade of enterprise security.

Featured solution:

Deliver WebEx products quickly
and easily with cloud managed networks
from Meraki, now part of Cisco.

Learn more